Return Policies
OVERVIEW
Thank you for taking the time to fully read our Return and Exchange Policy, even though we have a very low and insignificant return/exchange rate, in order to understand both your rights as our valued customer and our rights as the seller.
Permitted Returns and Exchanges
- Products received in damaged condition
- Incorrect product being sent
- Change of mind (subject to approval depending on the situation, in addition to the requirements listed below)
Conditions for Returns and Exchanges
- Product must be unused
- Product must be in its original packaging
The return/exchange/exchange request must be made within 7 days of the purchase date. For clarity, the order tracking code will be used to confirm the delivery/receipt date. If the delivery date cannot be determined from the tracking code, the request must be made within 14 days from the purchase date.
The return must be made within 7 days after the approval of the return request. For clarity, you must send the product with the tracking code you received from us, with the approval of your return request and from the date of the approval, within 7 days.
Additional Notes
If we have evidence that your claim is not genuine, we reserve the right to reject your return/exchange/exchange request.
In the event that the package you receive appears to be damaged, it is highly recommended that you photograph the delivery condition and contents of the package before opening it.
If you notice any damage or receive a wrong product, it is strongly recommended that you immediately contact us.
Any knowledge of damage or receipt of a wrong product, after opening the package and using it, will be considered as acceptance of the goods.
Shipping costs for returns will be covered by us.
Shipping costs for exchanges will be covered by us. Change of Mind (Return/Exchange) Original shipping fee will not be refunded.
If you need any clarification for any return/exchange/exchange request or any explanation regarding the above, please contact us at info@emojiterlik.com